Seven Things Customers WantFebruary, 14 2013
At the center of every successful business is knowing and understanding what your customers want. Ye,s it’s sometimes true customers don’t know what they want, but it’s your job to figure out what they don’t know. They are not the same and their wants differ, depending on the situation.
Geoffrey James of Inc. recently shared things every customer wants, and it’s not always the highest quality at the lowest price. “That stuff is important but, surprisingly, the quality vs. price formula is not usually on the top of a customer’s list of concerns,” says James.
Customers want to know you can be trusted to do the right thing. They want you to represent their interests, even if it’s not in your own financial interest.
Keep it Simple
Consumers are overwhelmed by the volume of choices and information available. The bottom line: Customers choose your band when you make a purchase decision easy.
Customers have time for companies that can redefine problems and come up with workable solutions. “They want you to surface new ideas that won’t turn up during in-house discussions,” says James.
Customers want you to be honest with them above all else.
Customers want to know you’ll get back to them right away if they have a problem. If you don’t get back to them in a reasonable amount of time, they think they aren’t important.
If a customer is going to work with you, they want just that – to work with you, not your colleague. Don’t pass them on to the next available person. Take care of them yourself.
Look at a customer’s situation from their perspective. They want to know you understand them and the challenges they face.
Sales don’t come as easy as they used to in today’s business economy. Businesses need to understand the wants and needs of their target market. They need to listen to what customers want and be the best at providing them exactly that.
Do you know what your customers want?