A wide range of small businesses rely on employees who don’t happen to sit behind a desk in the home office. They are known as “non-desk” workers and can be off-site sales staff, delivery personnel, drivers, IT technicians who work in the field—the type of people who, in a recent survey, claim they don’t get enough information from the top to do their job.
Anne Fisher, a contributor to CCNMoney, reports on this recent survey of “non-desk” workers at U.S. firms with over 1,000 employees. Many of these employees deal directly with customers, so their views are worth considering. According to the survey:
- Eighty-four percent of respondents said top management doesn’t share enough information.
- Seventy-five percent said they aren’t told enough about changes in policies and company objectives.
- Seventy-four percent said they want more “consistent” messages from senior management.
“Some supervisors are better communicators than others, so important messages can get lost in translation,” says Elizabeth Cogswell Baskin, CEO of Tribe, Inc., the communications consulting firm behind the survey. “Some employees get the word about big changes before others do, simply because some bosses haven’t told their people yet.”
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